Privacy Policy

This Privacy Policy explains how Queenau Casino may collect, use, store and disclose information when you visit our website, create an account or use our casino services. We aim to handle personal information fairly, securely and transparently.

Queenau Casino operates under a licence issued by the Government of Curaçao, providing regulatory oversight for its gaming services to players in Australia and other jurisdictions.

About this Privacy Policy

This Privacy Policy applies to information connected with your use of the Queenau Casino website, account and related services. It is intended for players in Australia and explains the main ways a casino website typically handles personal information. The information we collect and the way it is used can depend on the services you use, the settings on your device and the requirements that apply to online gambling services.

Personal information means information that identifies you, or that can reasonably be connected with you. Some information is supplied directly by you, while other information is created when you use the website. We may also receive information from service providers or other permitted sources where this is necessary to operate the account, complete checks, process transactions, prevent fraud or meet legal obligations.

By using the website, you acknowledge that your information may be handled as described in this Privacy Policy. Where consent is required for a particular use, we will seek it in an appropriate way. You may withdraw consent for certain activities, such as promotional marketing, as described below. Withdrawing consent does not affect processing that is permitted or required for other purposes.

Keeping this policy current

This Privacy Policy may be updated when our services, technology or privacy practices change. The current version will be made available on the website. You should review it from time to time, particularly before providing new information or using a new feature. If a change is significant, we may provide additional notice where appropriate.

Information we may collect and why

The information handled by Queenau Casino may vary according to your interactions with the website. We only seek information that is relevant to running the service, supporting players, protecting the platform and meeting applicable obligations. Typical categories include the following.

Account and identity details, such as your name, date of birth, username, contact details, login information and information you provide when creating or updating an account. This information is used to open and administer your account, communicate with you, provide support and help apply player protections.
Verification documents and related information, such as documents or details used to confirm identity, age, residency or other account information. These checks may be used to prevent impersonation, money laundering, fraud, misuse of the service and access by people who are not permitted to use gambling services.
Payment and transaction records, such as deposits, withdrawals, wagers, account balances, payment method information and transaction history. These records help us process transactions, reconcile account activity, investigate disputes, identify unusual activity and meet record-keeping obligations.
Device, connection and technical information, such as an IP address, browser type, operating system, device identifiers, approximate location information, language settings, access times and website activity. This information helps the website function, protects accounts, detects suspicious activity, maintains security and improves performance.
Cookie and similar technology information, such as information about pages viewed, preferences, session activity and interactions with website features. This may be used to remember settings, keep sessions working, measure website use and support relevant communications where permitted.
Communications and support information, including messages, requests, complaints, survey responses and information needed to assist you. This allows us to answer questions, investigate issues, keep service records and improve the player experience.

We may use this information to provide and administer casino services, verify accounts, process payments, maintain accurate records, communicate with you about your account, provide customer support and manage responsible access to the website. We may also use it to monitor security, prevent and investigate fraud, detect unauthorised activity, resolve disputes and protect Queenau Casino, players and service providers.

Information may be used to send service messages, including account, security, transaction or operational notifications. These messages are necessary for managing the account and are different from optional promotional marketing. Where marketing consent is required, promotional communications will be sent in accordance with the choices available to you.

We may combine information from different interactions where this is reasonably necessary for the purposes described in this policy. We do not intend to collect sensitive information unnecessarily. Please provide accurate information and tell us if relevant account details change, as inaccurate information may affect verification, support or the use of certain services.

Cookies, sharing and security

Cookies and similar technologies

Cookies are small data files placed on your device when you visit a website. Some are necessary for core functions, such as keeping you signed in, maintaining a secure session and remembering choices. Other cookies may help us understand how the website is used, improve performance, remember preferences or support marketing activities where permitted.

You can manage or restrict cookies through the settings in your browser. You may be able to delete existing cookies, block some or all future cookies, or receive a notification before a cookie is stored. If you disable necessary cookies, parts of the website may not work correctly, and some account or security functions may be unavailable.

When information may be shared

Information may be shared with organisations that help operate, secure or support the website. Depending on the service involved, these may include payment and transaction providers, identity and verification providers, technology and hosting providers, fraud prevention services, customer support providers and professional advisers. These parties should only receive information relevant to the service they provide and may be required to protect it.

Information may also be disclosed where necessary to comply with applicable legal or regulatory requirements, respond to lawful requests, protect the rights and safety of players or other people, investigate suspected fraud or unlawful activity, enforce relevant terms, or protect the security and integrity of the website. We do not disclose personal information simply because it is available; disclosure should have a legitimate purpose connected with operating or protecting the service.

Some service providers may handle information in another country. Where this occurs, reasonable steps should be taken to protect the information and manage the transfer in line with applicable privacy requirements. The privacy protections in another location may differ from those in Australia, but information should continue to be handled for legitimate service, security or compliance purposes.

Security of information

We use practical administrative, technical and organisational measures intended to protect information from loss, misuse, unauthorised access, alteration or disclosure. These measures may include access controls, account security processes, monitoring and secure handling procedures. No website, device or online transmission can be guaranteed to be completely secure, so you should use a strong password, keep login details private and contact support promptly if you suspect unauthorised account activity.

Retention and your privacy rights

How long information is kept

We keep information only for as long as it is reasonably needed for the purposes described in this policy, including account administration, support, security, dispute handling and record keeping. Some records must be kept for a period required by law even after an account is closed. The length of time may depend on the type of record and the obligation that applies.

When information is no longer required, it may be securely deleted, anonymised or otherwise handled in a way that no longer identifies you, subject to technical, legal and operational requirements. Closing an account does not necessarily result in the immediate deletion of every record connected with it.

Requests about your personal information

You may contact us about the personal information associated with your account. To exercise your data rights, send a request to support@queenaucasino.best. You may ask for access to the personal information we hold about you, correction of information that is inaccurate or incomplete, deletion of your data where deletion is available, or information about how your data is being handled.

You can also use support@queenaucasino.best to withdraw your consent to marketing. A marketing withdrawal request will be applied to promotional communications where possible. You may still receive important non-promotional messages about your account, transactions, security, service operation or legal requirements.

For an access request, describe the information or account activity you want to review.
For a correction request, identify the information that is incorrect and provide the updated details.
For a deletion request, tell us which data you want deleted and the account it relates to.
For a marketing withdrawal, confirm that you no longer want promotional communications.
Provide enough information for us to understand and verify the request, while avoiding unnecessary sensitive information in your message.

We may need to verify your identity before completing a request. This helps protect your account and prevents personal information from being disclosed to the wrong person. Requests may be limited or declined where responding would affect another person's privacy, compromise security, conflict with a legal record-keeping requirement or otherwise be permitted to remain restricted. If information cannot be deleted, we will aim to explain the relevant limitation in general terms.

Privacy questions and concerns

For privacy questions, data access, correction, deletion or marketing consent requests, contact support@queenaucasino.best. Please do not include payment card numbers, passwords or other unnecessary confidential information in your first message. We will use the information in your request to identify the relevant account, assess the request and respond through an appropriate channel.