Terms & Conditions

1. General terms and eligibility

These Terms & Conditions form a legal agreement between you and the operator responsible for providing the Queenau Casino services. The Queenau Casino name may be used as a trading or website brand. References to Queenau Casino, we, us or our refer to the relevant service operator, while you and your refer to the person using the website or services.

You must read these Terms before using the website. If you do not accept any part of them, you must not register, deposit funds, play games or otherwise use the services. Other policies and notices published on the website may apply to specific features and are incorporated into these Terms where relevant.

You may use the services only where online gambling is lawful and available to you. You are responsible for checking the laws that apply in your location before opening an account or playing. Access from a particular location does not mean that use is lawful there. We may restrict or refuse access where required by law, regulation, risk controls or operational requirements.

• You must be at least 18 years old, or any higher minimum age required by the laws that apply to you.
• You must provide truthful, current and complete information during registration and whenever we reasonably request an update.
• You must use the account for yourself and must not open or operate an account on behalf of another person.
• You must not use the services if you are prohibited from gambling, subject to a self-exclusion arrangement or otherwise restricted by applicable law.
• You must not access the website from a jurisdiction where the services are not permitted or where we do not offer them.

We may ask you to confirm your age, identity, location, payment method and source of funds before allowing access to some or all services. If required information is not provided, or if information cannot be verified, an account may be restricted, suspended or closed.

3. Deposits, withdrawals and game play

Available payment methods, processing instructions and any applicable conditions are displayed on the website. You may use only a payment method that belongs to you or that you are authorised to use. Payments made with a third party’s card, account or wallet may be rejected, reversed or investigated. You must not use the services to transfer funds for another person.

You should check all transaction details before confirming a deposit or withdrawal. Financial institutions and payment providers may apply their own fees, limits, conversion rates or processing rules. We do not control the actions of your bank, card issuer or payment provider. You remain responsible for any charges applied by those parties.

Withdrawals may be subject to account verification, payment checks, applicable game rules and legal requirements. We may return funds to the original payment method where appropriate or use another method permitted by the relevant payment provider. The time taken for a transaction can depend on verification, the selected method, weekends, public holidays and external processing systems.

Funds held in an account are intended for lawful use of the services. You must not deposit money obtained through unlawful activity, fraud or unauthorised payment use. We may investigate unusual activity and may retain or return funds where required by law, a payment provider or a competent authority.

Games and results

Game instructions, paytables, rules and any applicable conditions are shown with the relevant game. You should review them before placing a wager. A wager is generally accepted only when confirmed by the system. If a game does not accept a wager, the attempted wager should not be treated as valid.

Game outcomes are determined by the applicable game technology and rules. Except where a clear technical or administrative error occurs, the result recorded in our systems will be treated as final. If a material error affects a game, balance, transaction or result, we may correct the error and take any action reasonably necessary to restore the position that should have applied.

We may suspend, remove or change a game, feature or payment method. We may also suspend play where there is a technical issue, security concern, suspected misuse or legal requirement. Nothing in these Terms is intended to exclude rights that cannot lawfully be excluded under Australian consumer protection law.

5. Privacy, liability and changes to these Terms

Privacy and communications

Personal information is handled in accordance with the Queenau Casino Privacy Policy and applicable privacy law. Information may be collected and used to create and manage your account, process payments, provide customer support, improve services, prevent fraud, conduct verification and meet legal obligations. You should review the Privacy Policy for further information about collection, use, disclosure and storage.

We may send service messages about your account, transactions, security, changes to these Terms and other operational matters. Marketing communications will be managed in accordance with applicable law and any preferences or unsubscribe options available to you.

Website availability and liability

We aim to keep the website and services available, secure and accurate, but uninterrupted access cannot be guaranteed. Access may be affected by maintenance, upgrades, internet connections, device issues, payment providers, events outside our reasonable control or other technical circumstances. You are responsible for using suitable equipment and a secure internet connection.

To the extent permitted by law, we are not responsible for loss caused by your failure to follow these Terms, unauthorised access resulting from your failure to protect account details, interruptions outside our reasonable control, or the acts and omissions of third-party providers. Nothing in these Terms limits liability or consumer rights that cannot be limited under applicable law.

Suspension, closure and changes

You may stop using the services and request account closure through the support options shown on the website. We may suspend or close an account where required by law, where checks cannot be completed, where these Terms have been breached, where activity presents a security or financial risk, or for another lawful operational reason. Account closure does not remove obligations that arose before closure.

We may update these Terms to reflect changes in law, regulation, technology, services or business operations. The latest version will be published on the website with its effective date where appropriate. Continued use after updated Terms are published means that you accept the changes. If a change is material and further consent is legally required, we will provide an appropriate notice.

Questions, complaints and applicable law

If you have a question, transaction concern or complaint, use the customer support and complaints channels made available on the website. Provide enough information for the matter to be identified, including relevant dates and account or transaction details, but do not send passwords or unnecessary sensitive information. We may ask for further information to investigate and respond.

These Terms are intended to operate with the laws and consumer protections that apply to your use of the services in Australia. If any provision is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law. The version of these Terms published on the website is the current version and should be reviewed before each use of the services.