Cookies Policy

This Cookies Policy explains how Queenau Casino uses cookies and similar technologies when you visit or use our website. It describes what these technologies do, the types of information they may collect, why they are used and the choices available to you. This policy should be read together with our Privacy Policy and other website terms.

Queenau Casino operates under a licence issued by the Government of Curaçao, providing regulatory oversight for its gaming services to players in Australia and other jurisdictions.

What cookies are

Cookies are small text files that a website can place on your computer, mobile phone, tablet or other internet-connected device. They allow the website to recognise a device or remember information about a visit. Similar technologies, such as pixels, tags, software development kits and local storage, can perform comparable functions. In this policy, we use the word cookies to refer to cookies and these similar technologies unless a distinction is needed.

Cookies can make a website work properly, help us understand how visitors use our pages and support the security of accounts and transactions. Some cookies are placed by Queenau Casino and are known as first-party cookies. Other cookies may be placed by selected third parties that provide services for the website. The information collected depends on the type of cookie, how it is used and the settings on your device or browser.

Cookies do not usually contain information that directly identifies you by name. However, cookie information may be connected with account, device or online activity information where this is necessary for the purposes described in this policy and permitted by applicable requirements. We handle information collected through cookies in accordance with our Privacy Policy.

How long cookies remain

Some cookies are session cookies. They are used during a single browsing session and are removed when you close your browser or when the session ends. Other cookies are persistent cookies. They remain on your device for a set period or until you remove them. The period can vary according to the purpose of the cookie, your consent choices and the settings used by the relevant service.

Types of cookies we may use

The cookies used on the Queenau Casino website may fall into the following categories. The exact cookies and technologies in use can change as the website, security requirements and services develop.

Strictly necessary cookies

These cookies are needed for core website functions. They may help with page navigation, account access, session management, security controls, fraud prevention and the delivery of requested services. They can also help the website remember actions taken during a visit. Without these cookies, parts of the website may not operate correctly. Because they are necessary for basic functions, they may not be available for opt-out through a cookie preference tool, although browser controls may still allow you to remove them.

Preference and functionality cookies

These cookies remember choices and preferences so that the website can provide a more convenient experience. They may remember language, region, display preferences, cookie choices or other settings that you select. They can reduce the need to repeat information when you move between pages. If you disable these cookies, some personalised features may not work as expected and you may need to enter preferences again.

Performance and analytics cookies

These cookies help us understand how visitors interact with the website. They may provide information such as which pages are viewed, how visitors move through the site, whether a page loads successfully and whether technical problems occur. This information is generally used in a grouped or statistical form to improve page design, content, performance and accessibility. Analytics information may also help identify unusual activity or areas where the website needs improvement.

Security and compliance cookies

Some cookies and similar technologies support website security, account protection, responsible operation and compliance processes. They may help detect automated activity, suspicious behaviour, repeated failed access attempts or other activity that could affect players or the website. These technologies may be used alongside other checks and records where appropriate. They are not intended to replace any identity, age, verification or safer gambling process that may apply to your use of the website.

Advertising and marketing cookies

Where used and permitted, advertising or marketing cookies may help measure campaigns, limit repeated advertisements, understand visits from promotional sources or show content that is more relevant to a visitor. These cookies may be provided by third-party services. They may collect information about a device, browser, pages visited and interactions with online content. We do not use cookies to make gambling suitable for a particular person, and cookie preferences do not replace responsible gambling tools or account controls.

Third-party services and your choices

Some functions on the website may involve third-party service providers. These providers may use cookies or similar technologies to deliver technical, security, analytics, support or other services on our behalf, or in accordance with their own policies. Third parties may process information in locations outside Australia, subject to the arrangements and protections described in our Privacy Policy and any applicable requirements.

When you first visit the website, a cookie notice or preference tool may allow you to accept, reject or adjust certain categories of non-essential cookies. Your available choices may depend on the device, browser, website version and legal requirements that apply to your visit. If you have previously made a choice, you may be able to change it through the website's cookie settings or by clearing cookies and visiting the website again.

Browser and device controls

Most browsers allow you to view, delete or block cookies through their privacy or security settings. You may also be able to configure your browser to warn you before a cookie is stored. Device settings and browser extensions may provide additional controls. The method differs between browsers and devices, so you should consult the relevant provider's instructions.

Blocking all cookies may affect the availability, security or functionality of the website. In particular, account access, session features, preferences and other requested services may not operate properly. Removing cookies from one device or browser does not necessarily remove them from another device or browser. Your settings may also need to be updated if you use private browsing, change browsers or clear site data.

Do Not Track and similar signals

Some browsers and devices offer Do Not Track or similar privacy signals. Because these settings are implemented differently, the website may not respond to every signal in the same way. Where a recognised preference or consent mechanism is available and applicable, we will handle your choices in accordance with that mechanism and relevant privacy requirements.

Information, security and policy changes

Information collected through cookies may include an internet protocol address, device type, browser type, operating system, general location information, pages visited, visit times, referral information and interactions with website features. Depending on the technology and the circumstances, it may also include identifiers linked to a device or account. We use such information only for legitimate website, security, operational, analytical, communication or compliance purposes described in this policy, our Privacy Policy or relevant notices.

We take reasonable steps to protect information from unauthorised access, loss, misuse, interference, alteration or disclosure. No online service can guarantee complete security, and you should use a secure device, keep your browser updated and protect your account credentials. You should also avoid using public or shared devices for account access unless you can securely sign out and remove relevant browsing information.

Cookie information may be retained for as long as reasonably needed for the purpose for which it was collected, to maintain records, resolve disputes, protect the website, meet legal or regulatory obligations or support legitimate business operations. Retention periods may differ between cookie categories and service providers. Further information about collection, use, disclosure, overseas handling, retention and privacy rights is available in the Queenau Casino Privacy Policy.

Changes to this policy

We may update this Cookies Policy when website functions, technologies, service providers or applicable requirements change. The updated version will be published on the website with a revised date where appropriate. You should review this page from time to time so that you understand how cookies are used. If a change requires a new or renewed consent choice, the website may display an updated cookie notice or preference tool.

Questions and privacy requests

If you have a question about this Cookies Policy, want to understand a cookie preference or wish to make a privacy-related request, use the contact or support channel made available on the Queenau Casino website. We may need to verify your request before providing information or making changes. Some requests may be subject to legal, security or operational limitations, and we will explain the position where appropriate.

By continuing to use the website, you acknowledge that cookies and similar technologies may be used as described above, subject to the choices and controls available to you. Essential technologies may continue to operate where they are required to provide a secure and functional service.