Responsible Gaming

At Queenau Casino, gambling should be an enjoyable form of entertainment, not a way to solve financial problems or manage difficult emotions. Responsible gaming means understanding the risks, setting personal limits and knowing when to take a break. This page provides general information to help Australian players make informed decisions and keep control of their gambling.

Queenau Casino operates under a licence issued by the Government of Curaçao, providing regulatory oversight for its gaming services to players in Australia and other jurisdictions.

Gamble for entertainment

Online gambling involves financial risk. There is no guaranteed way to win, and past results do not predict future outcomes. Every game has its own rules and probabilities, and a losing result cannot be changed by continuing to play. Treat any money used for gambling as an entertainment expense rather than an investment or source of income.

Before you play, decide how much time and money you are comfortable spending. Only use funds that are available after essential costs such as housing, food, bills, education and other financial commitments have been paid. Do not gamble with borrowed money, credit intended for necessities, money set aside for another person or funds needed to meet regular obligations.

A clear plan can make it easier to stay within your limits. Consider setting a spending amount for a session, deciding how long you will play and choosing a point at which you will stop, whether you are winning or losing. Avoid increasing your spending simply because you have had a win or because you want to recover previous losses.

Think of gambling as paid entertainment, not a way to make money.
Set a budget before you start and do not exceed it.
Keep track of deposits, wagers and time spent playing.
Take regular breaks and avoid playing when tired, upset or under the influence of alcohol or other substances.
Never chase losses by increasing your stakes or playing for longer.
Do not allow gambling to interfere with work, study, relationships, sleep or other responsibilities.

Queenau Casino does not suggest that players gamble more, play for longer or increase their stakes. Promotional material, where available, should be read carefully and considered within your personal budget. You remain responsible for deciding whether any offer or activity is suitable for you.

Recognising when gambling may be a problem

Problem gambling can affect people in different ways. It may develop gradually, and a person may not notice the impact until gambling begins to affect their finances, mood, health or relationships. Being concerned about your gambling is a good reason to pause and review your behaviour. You do not need to wait until there is a serious financial or personal consequence before asking for help.

Possible warning signs

Spending more money or time gambling than you intended.
Trying to win back money that has already been lost.
Feeling restless, irritable or anxious when you cannot gamble.
Thinking about gambling frequently or finding it difficult to focus on other activities.
Hiding, minimising or giving inaccurate information about your gambling.
Borrowing money, selling possessions or using money intended for essential expenses to gamble.
Missing work, study, family events or other commitments because of gambling.
Gambling to escape stress, loneliness, sadness or other difficult feelings.
Continuing to gamble even after it has caused financial, relationship, work or health problems.
Feeling regret, guilt or distress after gambling but returning to play soon afterwards.

If any of these signs feel familiar, stop gambling and consider using account restrictions or self-exclusion. Speak openly with someone you trust and seek independent support. A qualified gambling counsellor, financial counsellor, health professional or community support service can help you understand your options without judgement.

If gambling is affecting someone close to you, you can also seek advice for yourself. You do not have to manage the situation alone, and you should avoid giving money or access to accounts in an attempt to control another person's gambling. Professional support can help you establish appropriate boundaries and protect your own wellbeing.

Tools to help you stay in control

Account controls can support your personal plan, but they work best when used before gambling becomes difficult to manage. Depending on the features available on your account, you may be able to request or apply limits relating to deposits, wagering, losses, session time or access. Read the information shown with each control carefully so you understand what it does and when it takes effect.

Set limits before you play

Choose limits that reflect your real household budget, not an amount based on a recent win or an expectation that you will recover a loss. A limit should be treated as a maximum, not as a target. If the limit feels too high, reduce it. Keep a record of your gambling spending across all services you use, because a limit on one account may not reflect your overall gambling activity.

Take a break

A temporary break can be useful if you feel distracted, stressed or uncertain about continuing. During a break, avoid opening another account or using another gambling service to get around the restriction. Remove saved payment details where possible, turn off gambling-related notifications and spend time on other activities that support your health and routine.

Use self-exclusion when you need stronger protection

Self-exclusion is a request to prevent or restrict your access to gambling for a chosen period or until you ask for a review, subject to the process and rules that apply. It is intended for people who want stronger protection from gambling. If you request self-exclusion, do not attempt to create another account or use another person's account. The safest approach is to stop gambling across all services and seek additional support.

Review your recent gambling and identify how much time and money it has involved.
Choose a realistic limit or decide whether a complete break is more appropriate.
Apply the available control through your account or request assistance through the available support channel.
Keep confirmation of the restriction for your records where this is provided.
Tell a trusted person about your decision and ask them to support you.
Seek professional help if you are worried about your gambling or finances.

Account controls are not a substitute for professional advice. If a limit does not feel sufficient or you cannot maintain it, stop gambling and request stronger restrictions. Do not try to bypass a restriction by changing account details, using another payment method or accessing someone else's account.

Age, safety and getting help

Gambling is only for adults who meet the applicable legal age requirements. People under the legal gambling age must not create an account, deposit funds or take part in gambling. Parents and carers should use device controls, payment protections and supervision to reduce the risk of a young person accessing gambling services. Do not share your account credentials with anyone, including children or other household members.

Keep your account secure by using a strong, unique password and signing out of shared or public devices. Tell the available support team promptly if you believe another person has accessed your account or if you need help applying a gambling restriction. Security measures can protect your account, but they do not replace responsible gambling decisions.

If you are worried about gambling, contact an independent gambling support service in your state or territory, speak with a qualified counsellor or make an appointment with a health professional. Financial counselling may also help if gambling has affected your bills, debts or household budget. Support is available for people who gamble and for family members or friends affected by another person's gambling.

For an immediate risk to your safety or the safety of another person, contact emergency services or attend the nearest hospital. If you are experiencing severe distress or thoughts of self-harm, seek urgent help from emergency services or a crisis support service. Your wellbeing is more important than continuing to gamble.

If you would like to discuss a limit, break, self-exclusion request or account concern, use the support option available through Queenau Casino. Provide accurate information so the request can be handled appropriately. Responsible gaming is an ongoing process, and asking for help early is a positive step.